Terms & Conditions
01 Introduction and Acceptance
These Terms and Conditions ("Terms", "Agreement") govern access to and use of the Resorcia platform and all associated services, features, and functionalities (collectively, the "Service"), provided by Clavrit Digital Solutions Pvt. Ltd., a company incorporated under the laws of India, having its registered office at #906-P, Sector-51, Gurugram, Haryana, India – 122001 ("Clavrit", "we", "us", "our").
By accessing, registering for, or using the Service in any manner, the Customer agrees to be legally bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree to all the provisions of these Terms, you must not use the Service.
These Terms incorporate by reference our Privacy Policy and any Service Level Agreement (SLA) made available to the Customer, all of which form part of this Agreement.
02 Definitions
For the purposes of these Terms, the following definitions apply:
- "Customer" — The business entity that has entered into a subscription or usage arrangement for the Service with Clavrit.
- "Authorised Users" — Individuals granted access to the Service by the Customer, including Users/Team Members, Planners, and Admins as defined within the platform's role-based access control structure.
- "Service" — The Resorcia cloud-based resource management platform accessible at resorcia.ai, including all features such as Scheduling, Timesheets, Leave Management, Skills Management, and Reporting.
- "Customer Data" — All data, including personal data, uploaded to or generated within the Service by the Customer or its Authorised Users.
- "Super Admin" — The platform-level administrator role maintained by Clavrit for internal operations and support purposes.
- "Order Form" or "Subscription" — Any written or electronic order, statement of work, or subscription confirmation executed between Clavrit and the Customer.
- "Effective Date" — The date the Customer first accesses the Service or executes an Order Form, whichever is earlier.
03 Eligibility and Account Registration
The Service is intended exclusively for businesses and professional organisations. Resorcia does not offer its Service to individual consumers or to persons under the age of 18. By registering, the Customer confirms it is a legal business entity and that all Authorised Users are adults.
The Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under its account. The Customer must notify Clavrit immediately at [email protected] of any unauthorised use or security breach.
04 Subscription and Access
4.1 Scope of Licence
Subject to these Terms and timely payment of applicable fees, Clavrit grants the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the Subscription term solely for the Customer's internal business purposes.
4.2 User Roles
The Service is governed by a Role-Based Access Control (RBAC) model with the following roles at the organisation level:
| Role | Access and Permissions |
|---|---|
| User / Team Member | Standard access to personal tasks, timesheets, and leave records. |
| Planner | Access to schedule, assign resources, and manage project data across the organisation. |
| Admin | Full organisational control including user management, billing visibility, and configuration. |
| Super Admin | Reserved exclusively for Clavrit for system maintenance, support, and operational purposes. |
4.3 Restrictions
The Customer shall not, and shall ensure its Authorised Users do not:
- Resell, sublicense, or otherwise transfer access to the Service to any third party
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Use the Service in a manner that violates any applicable law or regulation
- Upload content that is unlawful, harmful, defamatory, or infringes any third-party rights
- Attempt to gain unauthorised access to any portion of the Service or Clavrit's infrastructure
05 Customer Data and Intellectual Property
5.1 Ownership of Customer Data
The Customer retains all rights, title, and interest in and to its Customer Data. Clavrit does not claim ownership over any Customer Data.
5.2 Licence to Process
The Customer grants Clavrit a limited, non-exclusive licence to process Customer Data solely as necessary to provide and operate the Service, in accordance with these Terms and the Privacy Policy.
5.3 No Use for Training or Benchmarking
Clavrit will not use Customer Data for the purposes of machine learning model training, fine-tuning, benchmarking, or any form of service improvement that involves processing Customer Data beyond the operation of the Service.
5.4 Intellectual Property of the Service
All intellectual property rights in the Service — including the software, platform, interfaces, and documentation — remain exclusively vested in Clavrit. Nothing in this Agreement transfers any such rights to the Customer.
06 Data Protection and Privacy
The processing of personal data in connection with the Service is governed by Clavrit's Privacy Policy, which is incorporated herein by reference. Customers who require a Data Processing Addendum (DPA) for compliance with the EU General Data Protection Regulation (GDPR) or similar data protection legislation may request one from [email protected].
EU Article 27 Representative: Amarjeet Dangi, Clavrit Digital Solutions Pvt. Ltd., Avinguda del Turo 21C, 4.1, Montgat, 08390, Barcelona, Spain — [email protected]
All data is hosted and processed within India. No Customer Data is transferred to or processed in the European Union, United States, or any other jurisdiction outside India. Clavrit's data centre is operated by RackMonk in India.
07 Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information ("Confidential Information"). Each party will use the Confidential Information only to perform its obligations or exercise its rights under this Agreement and will not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees, contractors, or advisors who need to know such information and are bound by confidentiality obligations at least as restrictive as those in this clause.
This obligation survives termination of the Agreement for a period of three (3) years.
08 Security
Clavrit maintains commercially reasonable technical and organisational measures to protect Customer Data, including:
- Encryption of data at rest and in transit
- Role-based access controls limiting access to authorised personnel only
- Audit logging of system activities
- Incident response and breach notification procedures
In the event of a confirmed security incident affecting Customer Data, Clavrit will notify the Customer within twenty-four (24) hours of becoming aware of the incident.
09 Availability and Support
Clavrit commits to a platform uptime target of 99.5% on a monthly basis, excluding scheduled maintenance windows notified in advance. Service availability, support response times, and escalation procedures are governed by Clavrit's Service Level Agreement (SLA), which is made available upon request or as agreed in the Order Form.
Support is available via email at [email protected] or via WhatsApp/phone as notified, during business hours Monday to Friday, 9:00 AM to 6:00 PM Central European Summer Time (CEST), except on Indian public holidays.
10 Disclaimers and Limitation of Liability
10.1 Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Clavrit disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 Limitation of Liability
To the maximum extent permitted by applicable law, Clavrit's total aggregate liability to the Customer under or in connection with this Agreement shall not exceed the total fees paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall Clavrit be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.
10.3 Force Majeure
Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet disruptions, or pandemic.
11 Dispute Resolution
11.1 Informal Resolution
Before commencing any formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations for a period of thirty (30) days following written notice from the aggrieved party.
11.2 Arbitration
If a dispute cannot be resolved informally, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Delhi, India. The arbitration shall be conducted in the English language before a sole arbitrator appointed by mutual agreement, or failing agreement, in accordance with the rules of an institution agreed by the parties.
11.3 Courts
For interim or injunctive relief pending arbitration, or for enforcement of an arbitral award, each party submits to the exclusive jurisdiction of the Delhi High Court, India.
12 Governing Law
This Agreement is governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
13 General Provisions
13.1 Entire Agreement
These Terms, together with the Privacy Policy, SLA, and any applicable Order Form, constitute the entire agreement between the parties with respect to its subject matter and supersede all prior agreements, representations, and understandings.
13.2 Amendments
Clavrit reserves the right to update these Terms from time to time. The Customer will be notified of material changes via email or a notice within the platform. Continued use of the Service after the effective date of any change constitutes acceptance.
13.3 Assignment
The Customer may not assign or transfer its rights or obligations under this Agreement without Clavrit's prior written consent. Clavrit may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
13.4 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
13.5 Waiver
Failure by either party to enforce any provision of this Agreement shall not be construed as a waiver of the right to enforce such provision in the future.
14 Contact Information
For all enquiries, legal notices, or support requests related to this Agreement, please contact: